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Product & Customer Support

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Contact a Lens Expert

Our in-house team of lens experts are here to help and ready to answer any question you have.

How to Install Your Lenses

Learn how to install your replacement lenses and parts with easy-to-follow instructional videos.

Return Policy

Our simple return policy means you can order without worry. If you don't love your items, return them for an easy exchange or refund.

Non-Prescription Lenses & Parts

Product

ARE LENSES SOLD AS PAIRS OR INDIVIDUALLY?
Our lenses are sold in pairs (1 left and 1 right) or as 1 full-frame shield lens as applicable. The price listed is for the full set.


CAN I PLACE A CUSTOM ORDER?
If you're looking for custom prescription lenses, yes! Please visit our Custom Prescription Lens page.

If you're looking for non-prescription lenses, sorry, not at this time. But we'd love to hear what you're looking for. We're always adding to our line-up, so head on over to our Request Page, and we'll see what we can do in the future.


WILL YOU BE ABLE TO SEE MY EYES WHEN WEARING MIRRORSHIELD® LENSES?
In most situations, the reflective coating will hide your eyes from view. However, in strong backlighting your eyes may be slightly visible.

Black Chrome, Oxbow Amber, Syncline Rose, and Tioga Orange feature a lighter MirrorShield® coating for a flash of reflection and your eyes will typically be visible.


HOW CAN I TELL IF MY LENSES ARE POLARIZED?
There are a couple of ways you can test this:

One way is to hold one lens in front of the other so that they're parallel. While looking through the back of both of them, rotate one so that the lenses cross like a “t.” At a certain angle they will black out.

You can also hold the lenses in front of a computer screen. Tilt the lenses back and forth at 90° angles, and if polarized, they'll darken as you rotate them.

See examples on our blog.


WHAT MAKES ELITE BETTER THAN ENHANCED LENSES?
Great question. First off, you can’t go wrong with either option. Both offer 100% UV protection, impact resistance, and all-day comfort. And the polarized options both block glare and heighten contrast. Whatever lenses you buy, you'll get our awesome 365 day warranty against defects. Plus, our Customer Experience team will always have your back.

However, where the Elite really start being worth that little extra cost is in the specific details.

  • Ultra Clear Vision: Our Elite lenses are injected molded to the correct curvature in the first stages of creation. This preformed shape ensures absolute clarity through the lens for a view that is sharp, focused, and true.
  • Precise Polarization: For our polarized options, we precision-aligned the polarization and fused it to the lens for 99.7% glare elimination. There'll be no visual noise anywhere in your line of sight.
  • Environment-Tuned Tints: We fine-tuned every detail of each lens to enhance their performance in specific activities. Each lens is optimized to emphasize only the colors and contrast ideal to particular environments and light levels.
  • Performance Coatings: Developed for specific conditions to clear your lenses of anything that could distract or pull focus.
  • High-Impact Resistance: ANSI Z87.1 rated for high mass and velocity impact resistance for over-the-top protection.

You can find out more about our Elite line here.


WHAT’S THE DIFFERENCE IN THE POLARIZATION BETWEEN ELITE AND ENHANCED?
Glad you asked. Both our Enhanced and Elite Polarized lenses cut glare, heighten contrast, and provide sharp, crisp vision. However, they’re made differently — resulting in a more precise visual experience with Elite.

Our Enhanced Polarized lenses are built with 2 layers of plastic with the polarized filter attached between the two by a very fine, imperceptible optical glue.

Our Elite Polarized lenses are made of a single layer of polycarbonate that’s injected into a mold along with the polarized filter. The heat fuses the polarized filter to the polycarbonate at a perfectly aligned axis, encapsulating it within — creating a more precise, totally clear lens.


ARE REVANT LENSES IMPACT RESISTANT?
Yes, all Revant lenses are impact resistant, meeting the impact resistance standards of the American National Standards Institute (ANSI) Z80.3-2003 and EN 1836:2005 as well as the FDA regulation 21 CFR 801.410 for impact-resistant lenses for general use. Standard and Enhanced Revant lenses are not intended for high-impact sports and are not designed to be industrial safety eyewear as defined in ANSI Z87.1-2003.

Revant Elite and prescription lenses are designed for high impact environments and exceed the ANSI Z87.1* standards for high mass, high velocity impact resistance.

*All Elite and prescription lenses meet the ANSI Z87.1 tests for clarity and high impact resistance, but not all frames are designed for high impact. Your frame must also be marked with “Z87” to comply with the ANSI standards and be approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required.


HOW DO I INSTALL MY LENSES?
You can find instructional videos on how to remove and install lenses on the product page for your frame or check out our Lens Installation page.


Ordering Information & Concerns

WAS I CHARGED TWICE?
Your credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.


I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT'S GOING ON?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).


MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?
If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.

If you continue to receive error messages, please contact Customer Support.


I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately with the subject line “Request to Change an Order” We generally process orders within 1-3 hours, and once our warehouse has processed your order, we will be unable to make any changes.


WHERE IS MY ORDER CONFIRMATION?
Once your is processed, you will receive an email confirmation to the email address you entered on your order. If for some reason you did not receive an email, please check your spam folder and add [email protected] to your safe sender list.

If you have an account, you can also check your order status by signing into your account on our website. If you checked out as a guest, this information will not be available on our site. However, you’re welcome to contact us, and we'll look into this for you.


WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, Mastercard, American Express and PayPal.


DO I HAVE TO PAY SALES TAX?
Only if you're having an order shipped to Nevada, which is where our warehouse is located. We are required by law to charge applicable sales tax in the states where we have a physical presence.


WHY WAS I CHARGED A DIFFERENT AMOUNT THAN MY ORDER CONFIRMATION?
This is likely due to currency conversion.

All prices on our site are displayed in US dollars (USD). Depending on your credit card provider's default currency, the charged price will be converted to your provider's currency exchange rate. You may also be charged a small conversion fee. The bank that has issued your credit card determines the exact exchange rate you will be charged, but in general it should match closely with the current exchange rate.

To estimate exchange rates, you may want to use XE.com Currency Converter. (Please note that we do not make any guarantees or promises about what the current exchange rate is or what you will be charged by your bank, as this is out of our control).


Shipping

HOW MUCH IS SHIPPING?
Good question! You can find our domestic and international shipping rates here.


HOW DO I SHIP TO APO/FPO/DPO ADDRESSES?
Shipping to military service members and diplomatic personnel is easy. Simply follow these 6 steps:

  1. In the Shipping Information section, enter the service member's full name.
  2. Include the unit in the Address field.
  3. Enter APO, DPO, or FPO in the City field.
  4. Select the appropriate Armed Forces region from the State/Province drop down menu.
  5. Enter the 9 digit zip code.
  6. Select the United States as the Country.

Note: FedEx cannot deliver to military APO, FPO, DPO, & BFPO address. Please select USPS as your shipping option.


HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
All orders ship within 1 business day of received payment. Orders that clear payment before 12 pm PST typically ship the same business day.

  • US orders shipped via USPS typically arrive in 2-6 business days.
  • US orders shipped via FedEx 2Day should arrive within 2 business days.
  • US orders shipped via FedEx Overnight should arrive in 1 business day.
  • International orders shipped via standard shipping can take up to 20 business days (4 weeks) for delivery.
  • International orders shipped via FedEx International Express should arrive within 2-4 business days.

If your packages has not arrived within the stated time pertaining to your location and shipping service, please contact us and will be happy to assist you!


DOES REVANT SHIP INTERNATIONALLY?
Yes, we do! We ship to every country in the world with the following exceptions:

Cuba, Iran, North Korea, Myanmar/Burma, Sudan, Syria, Liberia, Libya, Somalia, Yemen, Ukraine

If your country is listed above, we appreciate your interest in Revant, and we apologize for any inconvenience caused.


DOES REVANT PAY FOR MY INTERNATIONAL TAXES AND DUTIES?
All applicable customs and import duties, fees, taxes, and any other charges and fees are the responsibility of the customer (even if you refuse a shipment upon delivery). We will ship your packages DDU (“Duties and Taxes Unpaid”). We do not collect the VAT, duties, and/or taxes at the time of sale and cannot predict what your particular charges may be.

If your order does require these additional charges, they must be paid by you in order for your package to clear Customs. We recommend checking your country's Custom Import Duties web page for an estimate of what fees you may be required to pay.


CAN YOU CHANGE THE DECLARED VALUE OR MARK THE ORDER AS A GIFT?
We are unable to mark orders as "gifts" or declare a low or zero value on the shipment as US and international government regulations prohibit such actions.


Warranty & Returns

WHAT IS YOUR RETURN POLICY?
You're welcome to return your unaltered non-prescription item within 60 days of purchase for any reason at all, and we’ll exchange or refund your purchase. Your order is also backed by a 365-day manufacturing warranty. Please see our Warranty & Returns page for more details.

*For Prescription Lenses warranty information, please go here.


WHAT DO I DO IF MY LENSES DON'T FIT?
If you're having any troubles with the fit, please let us know and we'll get to the bottom of this asap.

Sometimes, fit issues are caused by a mismatch of the frame and lenses (e.g., you ordered lenses for Half Jacket but you actually have a Flak Jacket).

Please contact us and provide pictures of the side and front of your frames or the SKU number on the inside arm of the frames. Here’s an example of what we need. We'll verify whether you've got the right match and set you up with either an exchange or a return for a refund.

*For Prescription Lenses warranty information, please go here.


WHAT DO I DO IF THERE SEEMS TO BE A DEFECT WITH MY LENSES?
We're really sorry if there are any flaws with your lenses. We test our lenses to very strict quality standards tests before they leave our warehouse, but occasionally a flawed pair slips through or becomes damaged in shipping.

Please send us pictures of the issue, and we'll sort you out as quickly as possible. Here’s an example of what we need.


HOW CAN I RETURN AN ITEM?
We make returns as painless as possible. Please visit our Warranty & Returns page to request a return, and we’ll get back to you within 1 business day with return instructions.


Legal

Is Revant associated with Arnette, Bolle, Costa, Electric, Maui Jim, Oakley, Ray-Ban, Revo, Rudy Project, Smith, Spy Optic, VonZipper, or Wiley X?
No, Revant is not affiliated with any of the brands listed above.


Prescription Lenses

Prescription Details

CAN YOU MAKE BIFOCAL AND PROGRESSIVE LENSES?
At this time, we only offer single vision lenses.


CAN YOU MAKE LENSES WITH A PRISM CORRECTION?
Yes, we can!


ARE REVANT PRESCRIPTION LENSES IMPACT RESISTANT?
Yes, all Revant prescription lenses are designed for high impact environments and exceed the ANSI Z87.1* standards for high mass, high velocity impact resistance.

*All prescription lenses meet the ANSI Z87.1 tests for clarity and high impact resistance, but not all frames are designed for high impact. Your frame must also be marked with “Z87” to comply with the ANSI standards and be approved by the Occupational Safety and Health Administration (OSHA) for use in environments where eye protection is required.

If your frame has a Z87 mark indicating that it is impact rated, your prescription lenses will have “R+” etched into an upper corner. This is because ANSI Z87.1-2010 standards require that prescription lenses that are impact rated be etched with the manufacturer’s logo (“R” for Revant) and the impact mark (“+”).


HOW DO I SUBMIT MY PRESCRIPTION?
We make submitting your prescription really easy. You can either attach a scanned copy or a picture of your prescription at checkout or you can email it to us later. If you opt to send it later, we’ll follow-up with a reminder and instructions on what we need and how to send it to us.


HOW LONG IS MY PRESCRIPTION VALID?
If your doctor provided an expiration date on your prescription, we will always follow the doctor’s orders. If your doctor did not provide an expiration date, your prescription is good for 2 years after the date of the exam.


CAN I USE MY CONTACT LENS PRESCRIPTION TO ORDER LENSES FOR GLASSES?
Sorry, prescriptions for contacts and glasses are different and cannot be interchanged. You need a prescription that is specific to glasses.


HOW DO I READ MY PRESCRIPTION?
We’d be happy to help you out! Check out the prescription example below to easily understand what all those numbers your doctor wrote mean. If you still have questions, please let us know, and we can walk you through it.


WHAT IS A PD AND HOW DO I MEASURE IT?
Your pupillary distance (PD) is the distance between the pupils of your eyes, center to center.

We need this information so we know where to put the optical center on each lens, so you’ll have the truest vision.

If it’s incorrect, it can throw off your vision — making it hard to focus properly and potentially causing headaches or nausea.

The best way to obtain this information is to ask your prescribing eye doctor or optician. If you didn’t obtain it at your appointment, we recommend going to a see an optician at a local eyewear shop. They may charge a nominal fee (around $15).

If you choose to do it yourself, you can find instructions and a downloadable PD ruler here.


Ordering Information & Concerns

CAN I PLACE A CUSTOM ORDER?
Absolutely! We can make prescription lenses custom cut to fit your frames. Please visit our Custom Prescription Lens page for more details.


DO YOU ACCEPT INSURANCE?
We do not, but you can request a receipt for your use when applying for reimbursement. Most companies will reimburse you the designated allowance for prescription eyewear with a receipt. Please check the terms on your insurance agreement.


CAN I USE MY FLEXIBLE SPENDING ACCOUNT (FSA) OR HEALTH SAVINGS ACCOUNT (HSA) TO PAY FOR MY ORDER?
Yes! We accept FSA and HSA dollars for all prescription lens purchases as long as your FSA or HSA is affiliated with a major credit card.


WHAT IS A FLEXIBLE SPENDING ACCOUNT (FSA) AND HEALTH SAVINGS ACCOUNT (HSA)?
Flexible Spending Accounts and Health Savings Accounts are programs that allow you to set aside money (before taxes) for specific health care expenses. If you’re unsure whether or not you have an FSA or HSA, please check with your insurance company.


WAS I CHARGED TWICE?
Your credit card will only be charged once.

If you just placed your order and you received an error at first, the second charge you are seeing is an authorization. This is a common bank practice handling credit card transactions to ensure sufficient funds and account authenticity. This authorization will clear (depending on your bank, usually within 48 – 72 hours.) If you need help speeding up the process, you can contact the issuing bank of your credit card.


I GET AN ERROR MESSAGE WHEN I ENTER MY SHIPPING AND BILLING ADDRESSES. WHAT'S GOING ON?
If you are receiving an error message, there may be a problem with your credit card information, billing or shipping address. The billing address should match exactly what your bank has on file. It is most likely an issue with your billing zip/postal code. Please review all information closely and look for any typos. Also, try re-formatting the names and addresses in your billing information (this often solves the issue).


MY ORDER WON'T GO THROUGH. WHAT SHOULD I DO?
If you're still receiving an error message after reviewing your credit card information, billing and shipping address, make sure you're using the latest version of your web browser.

If you continue to receive error messages, please contact Customer Support.


I NEED TO CHANGE SOMETHING ON MY ORDER. HOW CAN I DO THAT?
If you need to change or cancel your order, please contact us immediately and select “Request to Change an Order” from the dropdown menu within the contact form.

We review all prescription orders before sending anything out, so we’ll be sure to make any necessary changes before your prescription lenses are made.


WHERE IS MY ORDER CONFIRMATION?
Once your is processed, you will receive an email confirmation to the email address you entered on your order. If for some reason, you did not receive an email, please check your spam folder and add [email protected] to your safe sender list.

If you have an account, you can also check your order status by signing into your account on our website. If you checked out as a guest, this information will not be available on our site. However, you’re welcome to contact us, and we'll look into this for you.


WHAT ARE MY PAYMENT OPTIONS?
We accept Visa, Mastercard, American Express and PayPal.


DO I HAVE TO PAY SALES TAX?
Only if you're having an order shipped to Nevada, which is where our warehouse is located. We are required by law to charge applicable sales tax in the states where we have a physical presence.


Shipping

WHY DO I NEED TO SEND MY FRAMES?
We need your frames to precisely duplicate your measurements to ensure that the lenses fit, function, and look great in your frames.


HOW MUCH IS SHIPPING?
You have two options when ordering prescription lenses:

  • Standard shipping (free) takes an average of 9-23 business days for final delivery.
  • Expedited shipping and service ($49) takes 7-10 business days for final delivery.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
The processing time depends on several things: whether your order is complete (do we have your prescription and PD?), the complexity of your prescription, and the shape of your frame.

Once we verify all your prescription details, here’s what you can expect:

With our free standard shipping, you should receive your complete order within 9-23 business days.
With our expedited shipping and service ($49), you should receive your complete order within 7-10 business days.

Tip: The sooner we receive your prescription and PD, the sooner we can get the ball rolling, and the more likely you’ll be on the faster end of the quoted timeline.


WILL YOU SHIP TO APO/FPO/DPO ADDRESSES?
Unfortunately, we cannot ship prescription lenses to APO/FPO/DPO at this time. We apologize for any inconvenience caused.


DOES REVANT SHIP PRESCRIPTION LENSES INTERNATIONALLY?
Sorry, at this time we only offer prescription lenses within the US.


Warranty & Returns

WHAT IS YOUR RETURN POLICY?
If you’re experiencing any issues with your prescription lenses, you can contact us within 60 days of receiving your order, and we’ll look into what’s causing the issue and remake your lenses or refund your order. Your order is also backed by a 365-day manufacturing warranty.

Please see our Warranty & Returns page for more details.


WHAT SHOULD I DO IF I’M EXPERIENCING ISSUES WITH MY PRESCRIPTION?
Sometimes it takes a few days to adjust to a new prescription, but if you’re having ongoing trouble with your new lenses, please contact us. We’ll help determine what’s causing the problem and re-make your lenses so that your prescription is just right!


WHEN DOES THE 60-DAY PERIOD START FOR THE RETURNS PERIOD?
The 60-day period starts when you receive your complete order.


Legal

Is Revant associated with Arnette, Bolle, Costa, Electric, Maui Jim, Oakley, Ray-Ban, Revo, Rudy Project, Smith, Spy Optic, VonZipper, or Wiley X?
No, Revant is not affiliated with any of the brands listed above.


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